Current Status
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Aug 13
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Aug 12
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Aug 11
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Aug 10
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Aug 09
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Aug 08
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Aug 07
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| Central - Partner Dashboard | |||||||||
| Central - Admin Dashboard | |||||||||
| Australia (AP-Southeast-1) | |||||||||
| Brazil (SA-East-1) | |||||||||
| Canada (CA-Central-1) | |||||||||
| Germany (EU-Central-1) | |||||||||
| India (AP-South-1) | |||||||||
| Ireland (EU-West-1) | |||||||||
| Japan (AP-Northeast-1) | |||||||||
| Ohio (US-East-2) | |||||||||
| Oregon (US-West-2) | |||||||||
| Central - Enterprise Dashboard | |||||||||
| Brazil (SA-East-1) | |||||||||
| Australia (AP-Southeast-1) | |||||||||
| Canada (CA-Central-1) | |||||||||
| Germany (EU-Central-1) | |||||||||
| India (AP-South-1) | |||||||||
| Ireland (EU-West-1) | |||||||||
| Japan (AP-Northeast-1) | |||||||||
| Ohio (US-East-2) | |||||||||
| Oregon (US-West-2) | |||||||||
| Central - Self Service Portal | |||||||||
| Central - Sophos Mail | |||||||||
| Australia (AP-Southeast-1) | |||||||||
| Brazil (SA-East-1) | |||||||||
| Canada (CA-Central-1) | |||||||||
| Germany (EU-Central-1) | |||||||||
| India (AP-South-1) | |||||||||
| Ireland (EU-West-1) | |||||||||
| Japan (AP-Northeast-1) | |||||||||
| Ohio (US-East-2) | |||||||||
| Oregon (US-West-2) | |||||||||
| Phish Threat | |||||||||
| Reflexion Mail | |||||||||
| Email Services | |||||||||
| Encryption Services | |||||||||
| Archive Services | |||||||||
| Network Related Services | |||||||||
| Central Wireless | |||||||||
| Cloud Optix | |||||||||
| Sophos Central Network Management & FW Reporting | |||||||||
| Other Services | |||||||||
| MySophos | |||||||||
| MyUTM | |||||||||
| Partner Portal | |||||||||
| Sophos Community | |||||||||
| Sophos Support Portal | |||||||||
| Sophos.com | |||||||||
| Sophos Home |
Status Key
Sophos Notification: Important information about Central Partner Dashboard, please check: https://soph.so/qjoltU
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Sophos Notification: Important information about Sophos Email, US-EAST-2 region, please check: https://soph.so/NSL7gF
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Issue was found and resolved.
The issue behavior is now resolved.
Sophos Notification: Important information about Sophos Email, please check: https://soph.so/3uVEse
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Sophos Notification: Important information about Central, please check: https://soph.so/vnvug2
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09-AUG-2022 2:00 PM EST: Initial incident resolved. New trials and new roles are able to be created again. Work is continuing on the status of Trials and admins created during this incident. The linked article will be updated with this information as it becomes available: https://soph.so/vnvug2
Sophos Notification: Important information about Sophos Central, please check: https://soph.so/OseMWv
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Sophos Notification: Important information about Sophos Central, please check: https://soph.so/OseMWv
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16:13 ET: All Sophos services have recovered in US-EAST-2.
Sophos Notification: Important information about Sophos Email, please check: https://soph.so/S6kMYW
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The issue behavior has been resolved.
Sophos Notification: Important information about Sophos Email, please check: https://soph.so/uOqlux
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In/Out mail flow should be back to normal in ca-central-1.
Sophos Notification: Sophos Central admin login was unavailable for Japan, India, and Sydney regions, please check: https://soph.so/P34Onn
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Resolved by Central Engineering at 08:44 AM UTC
New instance roles were created as part of pre-deployment in production. This deployment required an additional update to the affected regions, which then recovered the services in each of the affected regions.
Sophos Notification: Sophos Central Policy delay in EU-WEST-1, please check: https://soph.so/jVXF7d
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Was monitored and confirmed to be resolved.
Sophos Engineering are aware of and working on an issue logging into central using federated login
RESOLVED 12:20 AM EST