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01/14/2022
January 14, 4:36pm UTC
United States - DB Ireland - DB Germany - DB United States - DB Ireland - DB Germany - DB United States - DB Ireland - DB Germany DB United States - DB Ireland - DB Germany - DB Grid Components Status page components Sophos Central Products Central - Partner Dashboard Central - Admin Dashboard Central - Enterprise Dashboard Central - Admin Dashboard Central - Partner Dashboard Central - Enterprise Dashboard
Jan-14, 4:36pm UTC
[closed]

Sophos Notification: Important information about Central MFA - SMS code delivery problem, please check: https://soph.so/MY2Z7u
Unsubscribe at https://sophoscentral.status.page

Jan-14, 6:30pm UTC

Central is seeing significant improvements MFA SMS delivery rates. Most customers should be receiving MFA codes via SMS at this point. We will continue to work with our SMS provider to verify full service restoration over the next 30 minutes.
 

Jan-14, 7:00pm UTC

All services have returned to normal. Sophos Engineering and SMS provider will continue to monitor closely and respond in the event we see any issues.

01/11/2022
Jan-11, 6:22pm UTC
[closed]

The Sophos Support case management system is currently experiencing inbound & outbound email delays . We are actively working to resolve this issue. In the meantime, we advise customers with critical issues to contact us via our Support Hotline (visit https://support.sophos.com/ to find your local hotline number). Alternatively, Customers can also raise & update cases using our Support Portal. We apologize for the inconvenience caused. We will provide additional updates as more information becomes available.

Jan-11, 10:00pm UTC

Resolved at 5 PM EAST.