Sophos Email: Planned maintenance for Sophos Secure Message on October 18 and October 25

Scheduled in progress 6 days 22 hours 58 minutes
October 18, 2:00pm UTC

Sophos Email: Planned maintenance for Sophos Secure Message on October 18 and October 25

Status: in progress
Start: October 18, 2:00pm UTC
Estimated Duration: 180 minutes
Affected Components:
Sophos Products and Services Central - Sophos Email Australia (AP-Southeast-1) Brazil (SA-East-1) Ireland (EU-West-1)
Affected Groups:
Grid Group
Update

October 18, 2:00pm UTC

October 18, 2:00pm UTC

A planned upgrade will affect the Sophos Secure Message (Push and Portal encryption) functionalities on  October 18 and October 25, 2025.
The expected downtime is up to 3 hours, plus 1 hour for recovery.
Your secure web portal will be offline, and the following message will show when you visit it:

We’ll be back soon! Sorry for the inconvenience. We’re performing scheduled maintenance at the moment.

Product and Environment

Sophos Email

Timeline

Central RegionDateUTC Time (24 hours)
  • EU-Central
  • India
  • Japan
October 18, 202513:00
  • EU-West
  • Australia
  • Brazil
October 18, 202514:00
  • Canada 
October 18, 202515:00
  • US-East
  • US-West

 

October 25, 202514:00

 

Impact

All emails routed to Sophos Secure Message for Push and Portal encryption will be queued for processed as soon as services are restored. No action is required. The expected outage is 3 hours. Once services are restored, all messages in the queue will be processed within approximately one hour.  If a rollback is necessary, an additional one hour of service interruption may be required and the maintenance will be extended.
If this is necessary, this KBA will be updated.

Your secure web portal will be offline, and the following message will show when you visit it:

We’ll be back soon! Sorry for the inconvenience. We’re performing scheduled maintenance at the moment.

Workaround

There is no available workaround. 
 

Next update

The next update is at 17:00 UTC on October 18, or as necessary.

For updates, please follow: this KBA

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