Important Sophos Notification Regarding: Sophos Support Portal and Partner Portal

Incident
September 16, 1:03pm UTC

Important Sophos Notification Regarding: Sophos Support Portal and Partner Portal

Status: closed
Start: September 16, 8:50am UTC
End: September 16, 1:03pm UTC
Duration: 4 hours 13 minutes
Affected Components:
Sophos Products and Services Other Services Partner Portal Sophos Support Portal
Affected Groups:
Grid Group
Update

September 16, 8:50am UTC

September 16, 8:50am UTC

We are currently experiencing an issue with a third-party service provider that is causing intermittent access problems for some users. As a result, customers may experience difficulties accessing the Partner Portal and Support Portal. Our teams are actively working with the vendor to investigate the issue and restore full service as quickly as possible.

We will continue to provide updates as more information becomes available.

Resolved

September 16, 1:03pm UTC

September 16, 1:03pm UTC

The issue has been resolved.