Resolved - Reported issues logging in to Central

Incident

July 21, 5:00pm UTC

Resolved - Reported issues logging in to Central

Status: closed

Start: July 21, 3:00pm UTC

End: July 21, 5:00pm UTC

Duration: 2 hours

Affected Components:

Sophos Components Central - Admin Dashboard Sophos Central Products Australia (AP-Southeast-1) Japan (AP-Northeast-1)

Resolved

July 21, 5:00pm UTC

Resolved by Central Engineering at 08:44 AM UTC

Root Cause

July 21, 5:00pm UTC

New instance roles were created as part of pre-deployment in production. This deployment required an additional update to the affected regions, which then recovered the services in each of the affected regions.